All Systems Operational

Updated a few seconds ago

We continuously monitor our service. Any issues will be posted here. Prefect Cloud occasionally undergoes routine scheduled maintenance, which results in delayed work during this window. Prefect strives to publish upcoming maintenance events on this page at least 7 days in advance. Public Status JSON API: https://2266113422411059.hostedstatus.com/1.0/status/5f33ff702715c204c20d6da1 Please note that Legacy Cloud incidents and maintenance will be posted to https://prefect-legacy.status.io/ instead.

Cloud Orchestration




Operational

Cloud Automations




Operational

Cloud Events/Logs




Operational

Cloud UI




Operational

Cloud IP address




Operational

Webhooks and Automations IP Addresses




Operational

1

Upcoming Maintenances

5

Incidents Last 30 Days

2

Maintenances Last 30 Days

External Services

GitHub

Google Cloud

SendGrid

Status.io

Stripe

Scheduled Maintenance

Routine scheduled database maintenancePlanned Maintenance

Schedule

May 10, 2025 18:00 - 19:00 UTC

Components

Cloud Orchestration, Cloud Automations, Cloud Events/Logs, Cloud UI, Cloud IP address, Webhooks and Automations IP Addresses

Locations

Prefect Cloud

Description

Prefect Cloud will undergo routine scheduled maintenance for our database instance. During this time, the Prefect Cloud APIs will be inaccessible for a brief period, which is typically less than ten minutes, but may last for up to an hour. While work may run late during this maintenance window, no work or data will be lost.

History (Last 30 days)

Elevated Flow Run Failure RatesOperational

Incident Status

Operational


Components

Cloud Orchestration, Cloud UI


Locations

Prefect Cloud



April 24, 2025 15:06 UTC
[Resolved] Error rates have remained at baseline level and the system continues to function as expected.

April 24, 2025 14:47 UTC
[Monitoring] Error rates have returned to normal levels as has the ability to view task runs from the UI. We are continuing to monitor.

April 24, 2025 14:38 UTC
[Identified] Update: Task runs are being processed but are unable to be viewed in the UI. We are continuing to investigate.

April 24, 2025 14:30 UTC
[Identified] We have identified the cause and are working on implementing a fix.

April 24, 2025 14:16 UTC
[Investigating] We are investigating unusually high Flow Run failure rates. The team will update as we investigate further.
Delayed Execution - Prefect Serverless and Push Work PoolsOperational

Incident Status

Operational


Components

Cloud Orchestration


Locations

Prefect Cloud



April 21, 2025 19:45 UTC
[Resolved] Our team has confirmed the system is working as expected.

April 21, 2025 19:40 UTC
[Monitoring] Beginning at approximately 2:30 pm eastern, flow run execution for Prefect Serverless and Push Work Pools was delayed. Our team has implemented a fix and will continue to monitor.
Elevated API Error RatesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Cloud Orchestration


Locations

Prefect Cloud



April 17, 2025 16:11 UTC
[Resolved] Error rates have returned to baseline and the system is functioning as expected.

April 17, 2025 15:50 UTC
[Monitoring] We have implemented a fix. Error rates have returned to baseline. Our team is continuing to monitor.

April 17, 2025 15:26 UTC
[Identified] We have identified the root cause of elevated error rates and we are taking steps to mitigate.

April 17, 2025 15:11 UTC
[Investigating] Our team is investigating elevated API error rates
Routine scheduled database maintenancePlanned Maintenance

Description

Prefect Cloud will undergo routine scheduled maintenance for our database instance. During this time, the Prefect Cloud APIs will be inaccessible for a brief period, which is typically less than ten minutes, but may last for up to an hour. While work may run late during this maintenance window, no work or data will be lost.


Components

Cloud Orchestration, Cloud Automations, Cloud Events/Logs, Cloud UI, Cloud IP address, Webhooks and Automations IP Addresses


Locations

Prefect Cloud


Schedule

April 12, 2025 21:00 - April 12, 2025 22:00 UTC


April 12, 2025 21:22 UTC
[Update] Maintenance has been completed. Thank you for your patience!

April 12, 2025 21:20 UTC
[Update] Maintenance has been completed. Thank you for your patience!

April 12, 2025 21:00 UTC
[Update] Maintenance has begun.
Logs and Events unavailableOperational

Incident Status

Operational


Components

Cloud Events/Logs


Locations

Prefect Cloud



April 4, 2025 21:56 UTC
[Resolved] The issue is now resolved.

April 4, 2025 21:49 UTC
[Monitoring] Logs and events recording is back online and we are monitoring. Logs and events sent during the period between 2025-04-04 21:15:00 and 2025-04-04 21:38:00 UTC may not have been recorded into long-term storage.

April 4, 2025 21:30 UTC
[Investigating] Events and log recording and querying are unavailable, investigating

April 4, 2025 21:29 UTC
[Investigating] We are investigating an outage affecting events and logs
Elevated Latency and API Error RatesDegraded Performance

Incident Status

Degraded Performance


Components

Cloud Orchestration, Cloud Automations, Cloud Events/Logs, Cloud UI


Locations

Prefect Cloud



April 1, 2025 18:34 UTC
[Resolved] The issue is now resolved, and Cloud is back to fully operational

April 1, 2025 18:25 UTC
[Monitoring] Our engineers have resolved the underlying issue and are monitoring the fix. Error rates were elevated between 2:08p ET - 2:12p ET, but have now returned to baseline

April 1, 2025 18:19 UTC
[Identified] Our team has identified the issue and are working on a resolution. Error rates are returning to normal

April 1, 2025 18:16 UTC
[Investigating] Our team is investigating reports of increased API error rates beginning at 2:10p EST
Routine scheduled Redis maintenancePlanned Maintenance

Description

Prefect Cloud 2 will undergo routine scheduled maintenance for our Redis instance. During this time, the Prefect Cloud API will be inaccessible for a brief period, which is typically less than ten minutes, but may last for up to an hour. While work may run late during this maintenance window, no work or data will be lost.


Components

Cloud Orchestration, Cloud Automations, Cloud Events/Logs, Cloud UI


Locations

Prefect Cloud


Schedule

March 29, 2025 21:00 - March 29, 2025 22:00 UTC


March 29, 2025 22:02 UTC
[Update] Cloud maintenance is now complete

March 29, 2025 20:55 UTC
[Update] Cloud maintenance is starting shortly

March 25, 2025 22:40 UTC
[Update] [TIME CHANGE] Prefect Cloud will be moving up our scheduled maintenance to this Saturday, 3/29/25 at 21:00 UTC, in order to apply critical security patches to our Redis instances. We apologize for the change in schedule. As a reminder - during this time, the Prefect Cloud API will be inaccessible for a brief period, which is typically less than ten minutes, but may last for up to an hour. While work may run late during this maintenance window, work or data will not be lost.